Contact Wombet
Last Updated: September 2026
We Are Here to Help
Have a question about your account, a payment, a bonus or a game? Our support team is ready to help. Choose the contact option that suits you best below. For the fastest answer, have your registered email address ready, so we can find your account straight away.
How to Contact Us
Live Chat
Live chat is the quickest way to reach us. Open the chat window on the Wombet website or in the mobile version, type your question and a member of our support team will reply in the chat. Live chat is best for urgent questions, such as login problems, payments that have not arrived or questions about an active bonus.
If your question needs more detail or you want to send documents, email is the best choice. Use the address that matches your question, so it goes straight to the right team:
General support: [email protected]
Payments, deposits and withdrawals: [email protected]
Account verification documents: [email protected]
VIP and Walkabout Club: [email protected]
Affiliate and partner programme: [email protected]
Complaints and disputes: [email protected]
Privacy and personal data requests: [email protected]
Responsible gaming and self-exclusion: [email protected]
Please always send emails from the address registered to your Wombet account. For your security, we can only discuss account details with the account holder.
Phone
We do not offer phone support at the moment. Live chat and email give you the fastest and most secure way to reach our team.
Support Language
Our support team answers in English. Please write your message in English so we can help you as quickly as possible.
Response Times
We aim to answer every message as quickly as we can. Typical response times are:
Live chat: usually within a few minutes.
General support emails: within 24 hours.
Payment and withdrawal questions: within 24 hours.
Verification documents: reviewed within 48 hours of receiving clear, complete files.
VIP questions: within 24 hours, with priority for higher Walkabout Club levels.
Affiliate and partner enquiries: within 3 business days.
Complaints: first reply within 48 hours, with a final answer as soon as the investigation is complete.
Privacy requests: within 30 days, as described in our Privacy Policy.
Response times can be longer during busy periods, such as weekends and public holidays. You do not need to send the same message more than once. Each new message moves your request back in the queue.
How to Write to Us
To help us solve your issue on the first reply, please include:
Your full name and the email address registered to your account.
A short subject that describes the issue, for example "Withdrawal pending" or "Bonus not credited".
A clear description of what happened, including the date and time.
The amount and payment method, if your question is about a deposit or withdrawal.
The game name or promotion name, if your question is about a game or bonus.
Screenshots, if they help to show the problem.
Never send us your password, full card number or card security code. Our team will never ask for them. If you send a photo of a bank card for verification, cover the middle digits and the code on the back.
Verification Documents
Before your first withdrawal, we verify your identity. You can upload your documents in your account settings or send them to [email protected]. Usually we need:
A valid photo ID, such as a passport or driver licence.
A recent proof of address, such as a utility bill or bank statement.
Proof of ownership of your payment method, if we request it.
Clear, complete photos with all four corners visible are reviewed fastest.
Complaints and Disputes
We want every player to be treated fairly. If you are not happy with our service or a decision about your account, please contact us at [email protected] and include your account email, a description of the issue and any evidence you have.
We will confirm that we have received your complaint, investigate it and send you our final answer as soon as possible. If you are not satisfied with our final response, you can refer your complaint to the authority that issued our licence.
Licence Information
Wombet operates under an international gaming licence issued in Curaçao. This is not an Australian licence issued by the Australian Communications and Media Authority (ACMA). Full details are set out in our Terms of Use.
Responsible Gaming Support
If you want to set limits, take a break or self-exclude, contact us through live chat or at [email protected]. Your request is handled confidentially and as a priority.
If gambling is causing you problems, free and confidential help is available 24 hours a day from the National Gambling Helpline on 1800 858 858 and through Gambling Help Online.
Wombet is for players aged 18 and over only.