Wombet Responsible Gaming

Last Updated: September 2026

What Responsible Gaming Means

At Wombet, we see gambling as a form of entertainment, like going to the movies or a night out. It should be fun, affordable and something you choose to do, not something you feel you have to do. Responsible gaming means playing with money you can afford to lose, for a time you have planned, and stopping when it is no longer enjoyable.

For most people, gambling stays a hobby. For some, it can become a problem that affects their finances, their work, their relationships and their health. Gambling harm can happen to anyone, whatever their age, income or experience. That is why we give every player tools to stay in control and clear information about where to find help.

This page explains how to keep your play safe, how to recognise the early signs of a problem, which tools you can use in your Wombet account and which organisations offer free, confidential support.

Why Responsible Gaming Matters

Every casino game is designed so that, over time, the house has an edge. Pokies, table games and live dealer games are games of chance, and no system, strategy or streak can change that. Gambling should never be seen as a way to earn money, pay bills or get out of debt.

Keeping gambling under control protects what matters most: your money, your time, your mental health and the people around you. Setting limits before you start is the simplest and most effective step you can take.

Signs of Problem Gambling

Problem gambling often starts slowly, and it can be hard to notice from the inside. Ask yourself honestly whether any of the following apply to you:

• You spend more money or time gambling than you planned.

• You gamble to win back money you have lost.

• You borrow money, sell things or use money meant for bills to gamble.

• You feel restless, anxious or irritable when you try to cut down or stop.

• You lie to family or friends about how much you gamble.

• Gambling causes arguments or problems in your relationships.

• You miss work, study or family commitments because of gambling.

• You gamble to escape stress, sadness, loneliness or boredom.

• You think about gambling most of the time, even when you are not playing.

• You feel guilty or ashamed after gambling.

If one or more of these sound familiar, it may be time to take a break and talk to someone. Recognising the problem early makes it much easier to deal with.

Principles of Safe Play

A few simple habits help keep gambling fun:

• Decide on your budget before you start, and only use money you can afford to lose.

• Set a time limit for each session and take regular breaks.

• Never chase your losses. Accept losses as the cost of entertainment.

• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or drugs.

• Keep gambling in balance with other activities, such as family, friends, sport and hobbies.

• Treat any winnings as a bonus, not as income.

• Understand the rules and terms of every game and bonus before you play.

• Do not borrow money to gamble.

Wombet Self-Control Tools

We provide practical tools in your account settings to help you manage your play. You can use them at any time, and we recommend setting them up when you first open your account.

Deposit Limits

A deposit limit caps how much money you can add to your account over a set period. Once you reach the limit, you cannot deposit again until the period ends. Lowering a limit takes effect straight away. Raising or removing a limit only takes effect after a waiting period, which gives you time to think the decision through.

Session Limits

A session limit controls how long you can play in one sitting. When the time is up, your session ends, which helps you keep track of time and take regular breaks. Pokies and live games can be absorbing, and a session limit is a simple way to make sure an hour does not turn into an evening.

Take a Break (Cooling-Off Period)

If you feel you need a pause, you can take a break from your account for a set period. During a break, you cannot log in to play or make deposits, and we stop sending you promotional messages. Your account reopens automatically when the break ends. A cooling-off period is a good option if you want a short pause without closing your account completely.

Self-Exclusion

If you want to stop gambling for a longer time, you can self-exclude. Self-exclusion blocks access to your account for the period you choose. During self-exclusion:

• You cannot log in, deposit or play.

• We stop all marketing messages to you.

• Your remaining real money balance is paid out after any required verification.

• You must not open a new account. If we find one, we will close it.

Self-exclusion cannot be cancelled early. Once the period ends, your account stays closed until you contact us and ask to reopen it. If you choose self-exclusion, we strongly recommend also using the support services listed below and blocking gambling sites on your devices.

Account History

Your transaction history shows all your deposits and withdrawals, and your game history shows your recent bets. Checking them regularly gives you an honest picture of how much time and money you spend.

If you need help setting up any of these tools, or want to self-exclude and are not sure how, contact our support team through live chat and we will guide you through it.

Where to Get Help in Australia

If gambling is causing problems for you or someone you care about, you are not alone. The following Australian services are free and confidential:

• National Gambling Helpline: call 1800 858 858 for free, confidential support 24 hours a day, 7 days a week. The helpline can also connect you with face-to-face counselling in your state or territory.

• Gambling Help Online (gamblinghelponline.org.au): online counselling via live chat and email, plus self-help tools and information for families. Available 24/7.

• BetStop, the National Self-Exclusion Register (betstop.gov.au): lets you exclude yourself from all Australian licensed online and phone wagering services in one step, for a period from 3 months up to a lifetime. Please note that BetStop covers Australian licensed providers. To exclude yourself from Wombet, use the self-exclusion tool in your account or contact our support team.

• Gamblers Anonymous Australia (gaaustralia.org.au): free peer support groups with local meetings across Australia.

• National Debt Helpline: call 1800 007 007 for free, confidential advice from professional financial counsellors if gambling has caused money problems.

Many Australian banks also let you block gambling transactions on your cards and accounts. Contact your bank to ask how to set this up.

International Support Organisations

If you live outside Australia or prefer an international service, these organisations also offer information and support:

• BeGambleAware (begambleaware.org): information, advice and support for anyone affected by gambling.

• GamCare (gamcare.org.uk): free information, advice and counselling for people affected by gambling harm.

• Gamblers Anonymous (gamblersanonymous.org): a worldwide fellowship of people who share their experience to help each other recover from problem gambling.

Blocking Gambling Sites

Blocking software can stop gambling websites and apps from opening on your phone, tablet and computer. Tools such as Gamban and BetBlocker are widely used for this. Combined with self-exclusion, they make it much harder to act on a sudden urge to gamble.

Protection of Minors

Wombet is strictly for players aged 18 and over. We do not allow anyone under 18 to open an account or play, and we verify the age and identity of every player before the first withdrawal. If we find that an account belongs to a person under 18, we close it immediately and void any winnings.

Parents and guardians can help protect children by:

• Using parental control software to block gambling sites.

• Never leaving devices logged in to gambling accounts.

• Keeping passwords and payment details private.

• Talking to children about the risks of gambling.

How Wombet Supports Responsible Gaming

We take our responsibility to players seriously. This is what we do:

• We verify the age and identity of every player before the first withdrawal.

• We offer deposit limits, session limits, take-a-break periods and self-exclusion in every account.

• We stop all marketing messages to players who take a break or self-exclude.

• We do not knowingly market to people under 18 or to self-excluded players.

• We publish clear terms for every bonus, including wagering requirements and time limits.

• We train our support team to recognise signs of problem gambling and to respond with care.

• We may contact players whose activity suggests they may be at risk, and we may apply limits or restrict an account where we believe it is necessary to protect the player.

Helping Someone You Care About

Gambling problems affect families and friends too. If you are worried about someone, talk to them calmly and without judgement, and encourage them to use the support services above. The National Gambling Helpline on 1800 858 858 and Gambling Help Online also support family members and friends, not only the person who gambles. Look after yourself as well, and seek support if you need it.

Contact Us

If you have questions about responsible gaming, want help setting up limits or want to self-exclude, contact our support team through live chat on the website or by using the details on our Contacts page. Your request will be handled confidentially.

Remember: gambling should always be fun. If it stops being fun, stop playing and reach out for help.