Wombet Privacy Policy
Last Updated: September 2026
1. Introduction
1.1. This Privacy Policy explains how Wombet ("we", "us", "our") collects, uses, shares and protects your personal data when you visit our website, use its mobile version, create an account or play any of our games (together, the "Services").
1.2. We respect your privacy and handle your personal data carefully and only for clear purposes. By using the Services, you confirm that you have read this Privacy Policy. It forms part of our Terms of Use.
1.3. The Services are intended only for people aged 18 and over. We do not knowingly collect data from anyone under 18. If we find that we hold data about a person under 18, we close the account and delete the data, except where we are required by law to keep it.
2. What Data We Collect
2.1. Data You Give Us
When you register, verify your account, make payments or contact us, we collect:
Identity data: full name, date of birth and gender where provided.
Contact data: email address, residential address and phone number where provided.
Account data: username, password (stored in encrypted form), currency and account preferences.
Verification data: copies of your photo ID, proof of address and proof of payment method ownership.
Financial data: details of your deposits and withdrawals, the payment methods you use and transaction references. We do not store full card numbers on our own systems.
Communication data: the content of your messages to our support team, including live chat transcripts and emails.
2.2. Data We Collect Automatically
When you use the Services, we automatically collect:
Technical data: IP address, device type, operating system, browser type and version, screen resolution and language settings.
Usage data: pages you visit, games you play, bets placed, wins and losses, session times and the bonuses you claim.
Location data: your approximate location based on your IP address, used to check that the Services are available in your region.
2.3. Data From Third Parties
We may receive data about you from payment providers, identity verification services and fraud prevention services, for example to confirm your identity or that a payment was made by you.
3. How We Use Your Data
We use your personal data for the following purposes:
To create and manage your account and give you access to the Services.
To process deposits and withdrawals and to prevent payment fraud.
To verify your identity and age, as required by our licensing obligations and anti-money laundering rules.
To credit bonuses and free spins, track wagering requirements and run our VIP program.
To provide customer support and answer your questions.
To detect and prevent fraud, multiple accounts, bonus abuse and other prohibited activities.
To support responsible gaming, including applying deposit limits, session limits and self-exclusion, and identifying signs of problem gambling.
To send you information about promotions and new games, if you have agreed to receive marketing messages.
To improve the website, the games and the overall user experience through analysis of how the Services are used.
To meet our legal and regulatory obligations and respond to requests from authorities.
4. Legal Basis for Using Your Data
Where the law requires a legal basis for processing, we rely on one or more of the following:
Performance of a contract: to provide the Services under our Terms of Use.
Legal obligation: to verify identity, prevent money laundering and meet licensing requirements.
Legitimate interests: to prevent fraud, keep our systems secure and improve the Services, provided these interests are not outweighed by your rights.
Consent: for marketing messages and non-essential cookies. You can withdraw your consent at any time.
5. Who We Share Your Data With
We never sell your personal data. We share it only when necessary and only with:
Payment providers and banks, to process your deposits and withdrawals.
Identity verification and fraud prevention services, to confirm your identity and protect your account.
Game providers, who receive the limited data needed to run the games, such as an anonymous player ID and game activity.
Technical service providers, such as hosting, customer support and analytics services, who process data on our behalf and under our instructions.
The authority that issued our licence, and law enforcement or other public authorities, where we are required by law to share data.
Professional advisers, such as auditors and lawyers, where needed.
Everyone we share data with must keep it confidential and use it only for the purpose for which it was shared.
6. Cookies Policy
6.1. What Cookies Are
Cookies are small text files stored on your device when you visit a website. They help the website remember your actions and preferences.
6.2. Types of Cookies We Use
Essential cookies: needed for the website to work, for example to keep you logged in and to secure your session. These cannot be switched off.
Functional cookies: remember your preferences, such as language and display settings.
Analytics cookies: help us understand how visitors use the website, so we can improve it.
Marketing cookies: help us show you relevant offers and measure the results of our promotions.
6.3. Managing Cookies
You can manage or delete cookies in your browser settings at any time. If you block essential cookies, some parts of the Services, including login, may not work properly. Where required, we ask for your consent before placing non-essential cookies.
7. How We Protect Your Data
7.1. We use SSL encryption to protect all data sent between your device and our servers, including login details, personal data and payment information.
7.2. Access to personal data is limited to staff and service providers who need it to do their work, and they are bound by confidentiality obligations. Passwords are stored only in encrypted form, and we never ask for your password by email or chat.
7.3. We regularly review our security measures to protect your data against loss, misuse and unauthorised access. No online system is completely secure, so please also protect your account by using a strong password, keeping it private and logging out on shared devices.
8. Your Rights
Depending on where you live, you may have the following rights over your personal data:
Right of access: to ask for a copy of the personal data we hold about you.
Right to correction: to ask us to correct data that is wrong or incomplete.
Right to deletion: to ask us to delete your data where there is no legal reason for us to keep it.
Right to restriction: to ask us to limit how we use your data in certain cases.
Right to data portability: to receive your data in a structured, commonly used format and to ask us to send it to another organisation.
Right to object: to object to processing based on legitimate interests and to direct marketing at any time.
Right to withdraw consent: to withdraw any consent you have given, without affecting processing already carried out.
These rights include those given to residents of the European Union under the General Data Protection Regulation (GDPR). To use any of these rights, contact our support team. We may ask you to confirm your identity before we act on your request, and we aim to respond within 30 days. Some requests may be limited where we must keep data to meet legal obligations, for example anti-money laundering rules.
9. Marketing Messages
We send promotional emails and messages only if you have agreed to receive them. You can unsubscribe at any time by using the link in any marketing email, by changing your account settings or by contacting our support team. If you self-exclude, we stop sending you marketing messages for the whole self-exclusion period.
10. How Long We Keep Your Data
10.1. We keep your personal data only as long as necessary for the purposes described in this policy.
10.2. While your account is open, we keep the data needed to provide the Services. After your account is closed, we keep identity, verification and transaction data for up to 5 years, to meet anti-money laundering, tax and licensing obligations and to deal with any disputes.
10.3. Marketing preferences are kept until you withdraw your consent. Data linked to self-exclusion is kept for as long as needed to respect your exclusion.
10.4. When data is no longer needed, we delete it securely or make it anonymous.
11. International Data Transfers
11.1. Our Services are used by players in different countries, and our service providers may be located outside your country of residence. This means your personal data may be transferred to and stored in other countries, where data protection laws may differ from those in your country.
11.2. When we transfer your data internationally, we take steps to make sure it stays protected, including contractual safeguards with our service providers and security measures in line with this policy.
12. Links to Other Websites
The website may contain links to other websites, such as responsible gaming support services. We are not responsible for the privacy practices of those websites, and we recommend reading their privacy policies before sharing any data with them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our Services or in the law. The date of the latest update is shown at the top of this page. Significant changes will be announced on the website or sent to you by email. By continuing to use the Services after an update, you accept the updated policy.
14. Privacy Contacts
If you have questions about this Privacy Policy, want to use any of your data rights or have a concern about how we handle your personal data, please contact our support team through live chat on the website or by using the details on our Contacts page. Please mention "Privacy" in your request and have your registered email address ready, so we can find your account quickly.
If you are not satisfied with our response, you may also have the right to complain to the data protection authority in your country of residence.